Shop Policies

While each Artist at Horn & Heart Tattoo has the right to uphold their own individual operational policies, here are a few general guidelines of what to expect when working with us at Horn & Heart Tattoo:

Appointment Deposits

• Artists collect deposits (usually $50-$100) to hold an agreed upon time and date appointment for the client. An appointment is not secured until a deposit is submitted.

• This deposit represents a clients level of commitment to work with an artist & ensures the client will arrive at the agreed upon date and time.

• The deposit initiates the drawing process for the Artist and is deducted from the total cost of the tattoo upon completion; some of our artists operate under an hourly rate, some offer flat rate pricing for pieces despite the necessary time to complete.

• DEPOSITS ARE NON-REFUNDABLE, NO EXCEPTIONS

• Deposits can be transferred to a new appointment once— this only applies when notice of reschedule is given more than 48 hour before the agreed upon appointment date/time. Any less than 48 hour notice forfeits the deposit & a new deposit will be required to rebook your appointment. Multiple reschedules will also forfeit deposit.

• Appointments that are not immediately rescheduled at time of notice will forfeit their artwork; we do not hold deposits without an appointment on the calendar. The Artist has the right to release your design to the general public for claiming should the appointment not get rescheduled promptly.

• Please respect the time our artists spend outside of your appointment preparing your artwork as well as the time they commit to being with you for your appointment.

• We have the right to refuse service to anyone at any time.